Cokian Neutron

Safe use, quick setup, and warranty.

You reached this page from the code on your Neutron packaging. Everything here is short on purpose. Read the safety notes once; they keep the product working for years.

Cokian Neutron memory card
Quick setup

Before the first use

  1. Check your device manual for the card type it accepts (SD or microSD, SDHC) before you buy.
  2. Format the card in the device you will use it in, not on a computer, the first time you use it.
  3. Back up your files before formatting; formatting erases everything on the card.
Safe use

Keep it working, keep it safe

  • Do not remove the card while the device is writing to it, or files can be lost.
  • Keep the card away from magnets, heat, and water.
  • Full U3 speed needs a device that supports UHS-I.
  • Keep the card out of reach of small children; it is a choking hazard.
  • If the card is not recognised, try it in another device before assuming it is faulty, and keep the sealed packaging for the seller.
Warranty

Warranty terms

  • Cokian products come with a 3-month limited warranty from the date of purchase, covering defects in materials and workmanship under normal use.
  • 7-day replacement: if the card has a defect within 7 days of purchase, bring it back with the receipt and the packaging and the seller replaces it with a new one. The replacement covers the physical card only, never the files on it, so back up your data.
  • To make a claim, bring the product, your official receipt, and the packaging to the seller you bought it from. The seller checks the product and arranges repair or replacement.
  • During the warranty period, a product confirmed to have a manufacturing defect will be repaired or replaced with the same or an equivalent model at no charge.
  • The warranty does not cover damage from drops, water, heat, misuse, unauthorised repair or opening, use with incompatible chargers or cards, or normal wear such as scratches and battery ageing.
  • Memory cards: the warranty covers the card itself. Back up your files; lost data is not covered.
  • Consumables and accessories such as cables, straps, and packaging are not covered.
  • This warranty is in addition to your rights under Philippine consumer law, including the Consumer Act of the Philippines (Republic Act No. 7394).
Questions about a product, a warranty claim, or a purchase? Bring it to the seller first, or email support@cokian.com. Dealers: sales@cokian.com. Collaborations: marketing@cokian.com.
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